Mystery Customer Service
Bad customer service is guaranteed to have an adverse effect on any organisation. No matter if your organisation is in retail, service, non-profit, technology or any other sector if the customer and/or users have an unsatisfactory experience then there is something going wrong in your organisation that needs fixing. This could be as simple as a single member of staff or piece of technology not performing as it/they should be to systematic failures within your processes and procedures.
Intelligent Change’s Mystery Customer Service can help you evaluate the experience your customers or users receive from your organisation.